E-Statement        Check E-Mail        Manage My Phone

Billing and Payment

Your local service is billed one month in advance. Long distance and other service charges are billed in arrears. The bill is rendered on the 1st day of the month and payable on the 25th of the month. A late payment charge will be applied if the full amount is not paid.  Your monthly statement can be sent to you by Mail or online with Estatement and can be paid in person, by mail or by automatic bill pay..

Bill Payment Options
You can pay your MCTC statement by:
     Mail
     Credit Card (automatically or verbally monthly)
     Automatically deducted from your savings/checking account
     E-Statement
     In Person at our Fairview or Victoria Office, Fairview State Bank, Laura State Bank (Williamsfield), Table Grove State Bank or Bank of Yates City.

Not Able To Pay On Time
If you find you are not able to make your payment on time, please contact our Business Office. You may be able to avoid having your phone disconnected for nonpayment.

Disconnect for Nonpayment
A disconnect notice will be sent prior to the service being disconnected. If you are unable to make payment on or before the disconnect date, please contact our Business Office. Once the service is disconnected for nonpayment, the full amount needs to be paid and you will be billed a reconnect fee.

Directory

MCTC cannot guarantee white page listings, and will assume no liability for damages if your listing is omitted or incorrect. To assure your listing appears accurately in future editions and with Directory Assistance, please contact our Business Office.

Number Changes

The Cooperative will use every effort to avoid changes of the subscribers number, but reserves the right whenever it becomes necessary in the conduct of business to change the number or central office designation.

900 Charges

You should not be billed for pay-per-call services not offered in compliance with federal laws and regulations. Consumer rights are provided under the Federal Telephone Disclosure and Dispute Resolution Act. If you orally communicate an allegation of a billing error via the toll free number on the 900 bill page, it will be considered sufficient notification of a billing error.
For 900 billing disputes or inquires, a number will appear with the call detail on your phone bill. You have 60 days from the date of the bill to dispute a 900 billing error. You have the right to withhold payment of the disputed charges during the billing error review. No collection activity for disputed charges will occur while the charges are under investigation. After investigation, if it is determined that the disputed charges are legitimate, the long distance carrier or the information provider may proceed with outside collections for non-payment of these charges. Your local and long distance service cannot be disconnected for non-payment of 900 charges. Failure to pay legitimate 900 charges may result in involuntary blocking to access 900 services. Voluntary blocking of access to 900 service is available upon request from your local exchange carrier.

Warning

It is a violation of Illinois law to use your telephone, or knowingly allow your telephone to be used, for the purposes of placing indecent, threatening, or harassing calls.