24/7 Repair Service

Dial 611 (from a MCTC line) or 

Dial 1-800-365-0525 (if outside MCTC area or a cellular phone)

Mid Century Telephone Co-operative offers 24 hour, 7 days per week repair service. To report a trouble from an MCTC exchange, please call 611. If you need to report the trouble from your cellular phone or an exchange outside our area, please call toll free 1-800-365-0525. These numbers are for trouble/repair only and you will always reach a person. 

Help us help you by reporting your trouble/repair early in the day.

If you need to call for any other business such as billing or service ordering, please call our business office at 309-778-8611 or toll free 1-877-643-2368. The Fairview business office hours are Monday-Friday 8 a.m. to 5 p.m.

Do You Have A Cordless Phone?

Cordless phones have become very popular due to their convenience and portability. On the down side, they will not work during a power outage. Consequently, if you have only cordless phones on your premises, you will be without telephone service if there is a power outage. A cordless telephone is a radio transmitter and needs electric power to function properly. A standard touchtone corded telephone does not require AC power to function and will continue to operate even when the electric service is disrupted. Make sure that friends and family keep a touchtone corded phone too, so you will be able to keep in touch with them.

Troubleshoot your problem before calling repair. It could save you time and money. It’s easy, follow the steps below:

If you pick up your phone to make a call and find there is no dial tone, there are some steps you should take prior to contacting repair service.

First of all determine whether all of your phones are experiencing the problem or if just the one phone is faulty. 

If you find only the one phone is not working change it out with a known working phone and if dial tone returns you know that phone needs replaced. If there still is no dial tone then the problem is probably in the wiring or jack. If you have inside wire maintenance contact our repair department at 611, if you do not have inside wire maintenance you would be billed for a repair visit plus time and material, or you can fix the problem yourself. 

If you find all of your phones have no dial tone, check that all are hung up properly (including outlying structures) and connections are secure. If you have a cordless phone or an answering machine disconnect them from the phone jack and check for dial tone on your corded phones after about one minute. If dial tone returns the problem is in the corded phone and/or the answering machine. Damaged answering machines and cordless phones are frequently the culprits for no dial tone and/or an annoying buzz on your line. If there is still no dial tone the problem could be in the wiring or in our equipment. To test whether the problem is inside or out follow the instructions in the illustration below.