Call 1-800-365-0525 or 611

BEFORE YOU CALL REPAIR, HAVE YOU tried troubleshooting your problem? Over 90% of the troubles reported, are in the Customers Premise Equipment. If you are experiencing trouble with your Mid Century High Speed Internet (MCHSI) we ask you take the following steps before calling repair to help make your repair experience less stressful.

If you are a MCHSI and MCTV subscriber and your television programming is still working, we ask that you;

• 1. Reset your router (if you have one) and check your internet connection, if bad:
• 2.  Restart your computer and check connection, if bad:
• 3.  Call Tech Support at 1-800-365-0525 or 611.

If you are a MCHSI only subscriber:

• 1.  Check modem status lights:

Power This indicates power to modem is on

DSL or ADSL This indicates that the modem is connected to phone company equipment

Lan This indicates that your computer is connected to the modem, if the light is not illuminated, check connections to the computer.

If all lights are lit then proceed to step 2
 

• 2.  Reset your router (if you have one) and check internet connection, if bad:
• 3.  Restart your computer and check connection, if bad:
• 4.  Call Tech Support 1-800-365-0525 or 611.

If you are a MCHSI and MCTV subscriber and neither service is working:

• 1.  Call Tech Support 1-800-365-0525 or 611.